0203 983 1983 Peopable. 20-22 Wenlock Road, London, N1 7GU Mon - Friday 8am - 18.00

Incident and Problem Manager

Every now and then, unexpected things can happen. When they do, it’s really important that they are dealt with as quickly as possible and by the appropriate people. When we can, we try and spot those unexpected things before they happen by analysing previous issues. If you’d be interested in working both reactively and proactively in our Incident and Problem management team within our Service Delivery function, we would love to speak with you. The Service Delivery function is responsible for ensuring the quality and execution of the Technology service provided to Camelot for both its internal users and its players.

Why work at Camelot?

We currently turnover nearly £7billion per year – it may surprise you to know that we do this with a workforce of only c.850 people. This means that every one of us has a part to play and make a difference.

Camelot changes lives for the better – not just for the many millionaire winners we create but with the £30 million a week we raise to thousands of good cause projects across the UK.

National-lottery.co.uk is one of the UK’s top e-commerce sites – this is measured by web traffic and we have more than 11 million registered players. We also operate four of the UK’s biggest FMCG brands including the iconic Lotto and EuroMillions.

How you’ll make a difference

The Incident and Problem Manager is responsible for resolving major incidents and high priority problems quickly to ensure minimal impact to the business.

What you’ll bring to the table

Ensure major incidents and problems are resolved quickly with minimal service disruption and impact to the business
Ensure customer-centric outcomes for the National Lottery when dealing with incidents and problems.
Coordinate with Technology teams and management personnel as required to ensure awareness of issues and their impact on resourcing.
Analyse incidents and problems, identify trends and develop working practices and resolutions to minimise the risk of recurring issues.
Interpret complex technology issues and relay information clearly and concisely to various audiences, without jargon.

What we’ll give you

We look after our people. There’s a competitive bonus and benefits scheme, 26 days of holiday goodness and a rather generous pension scheme. Thinking about your health? No probs – we’ll give you full private medical cover and 50% off your annual gym membership. Finally, we keep it fun. We work with a smile on our faces with loads of social activities, team nights out and outdoor bonding events.


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