0203 983 1983 Peopable. 20-22 Wenlock Road, London, N1 7GU Mon - Friday 8am - 18.00

Desktop Surveyor

An office based role to provide technical expertise to the claims handling team on the buildings aspects of insurance claims to determine whether claims should be accepted or rejected and to verify quantum for accepted claims, ensuring that claims are resolved effectively and that we deliver market leading cost control and excellent customer service

Key Accountabilities

Provision of technical advice on buildings insurance claims in person to the claims handling team

To desktop validate and scope claims

To contact policyholders to inform them where buildings claims are repudiated, or scopes are adjusted with a valid well-articulated rationale

First stage support to Customer Relations and Compliance Manager on complaints relating to building claims

Negotiation of building claim costs with approved suppliers and private contractor,

Review contractor estimates and negotiate cash settlements directly with policyholders

Identify cases with high potential for cost savings or repudiation and arrange for a Surveyor site visit

Liaise with our approved building contractors to review contract variations

Provide technical support to the claims team on building repairs, methodology and pathology

Validate customer invoices and discuss same with policyholders to ensure costs are fair and reasonable and that policy cover applies

Person Specification

Qualifications

Secondary education with qualifications in Maths and English, or demonstrable ability in numeracy skills & written English.

Experience & Knowledge

A minimum of 5 years construction experience, trade background considered

Estimating/surveying experience is a requirement

Experience of Xactware or other estimating software desirable

Skills & Abilities

Excellent verbal and written communication skills

Good organisational skills

Accuracy and attention to detail

Tact and assertiveness when dealing with customers who may be distressed or angry

Ability to work well under pressure and meet deadlines

PC literate with good administrative skills

Ability to take on increased ownership and responsibility when necessary

Personality & Motivation

Helpfulness and a passion for customer service

High energy levels

Positive approach

Team player

Completer/finisher

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

Highly motivated with ability to work on own initiative

KEY SKILLS

 

Minimum 5 yrs construction experience estimating/surveying experience required Experience of Xactware or other estimating software desirable

location

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